In order to offer our customers the lowest price possible, the following rules for returns are necessary. We pride ourselves in providing quality merchandise with detailed photographs. Any flaws in estate pieces and recycled items will be noted in the descriptions and will not qualify for return. Please note that any estate or used item may not be perfect, but any obvious flaws will be noted. Handmade items are, many times, made to order and all are, by nature, one of a kind. See below for special orders. Designer jewelry and handcrafts are final sales. However, they will be fine quality with detailed descriptions so that you will know what you are buying. Please read descriptions carefully.

We will accept (postage pre-paid, insured at your expense) returns only after a return merchandise authorization (RMA) has been obtained. Packages without an RMA will be refused. Shipping is non refundable (exception: defective or intentionally misrepresented items, to be determined by us). You must notify us of any problems within 24 hours of receipt of the item(s). Items must be in original packaging and in the same condition as they were sent to you (in salable condition), excepting damage caused by the carrier. Any RMA return must be received within 10 days of issuance of an RMA number. An RMA may be issued for merchandise that was misrepresented. A 10% re-stocking fee will be applied no sooner than 24 hours of receiving the delivery. The restocking fee does not apply to defective merchandise. Defective merchandise will be either exchanged or refunded or a store credit may be issued at our discretion. A defect is defined as something we did not note in the description of a "new item." (We can miss something, although that is rare). Items that are covered under manufacturer's warranty are the responsibility of the manufacturer.

Damaged by carrier:  You must keep original packaging, all materials and contents so that the carrier can determine value.  If these items are not available, there is nothing we can do to assist you.  The carrier will not reimburse if damages cannot be fully examined.  You must notify us immediately if you do receive a damaged item.  The carrier's decision is final.

(Applies to store items) Special orders and personalized items are pre-paid, final sales only.

If you are unhappy with your purchase, please email us at orders@paradiva.com to see what can be done to resolve any issue. Again, we want to work with you, but you need to communicate with us in order to do that. We do our very best to provide quality products, but you are the only one who knows what you like.